Privacy Policy
Effective Date: March 11, 2025
1. Introduction
Chetola Resort at Blowing Rock (“we,” “us,” or “our”) is committed to safeguarding your privacy. This Privacy Policy outlines the types of information we collect, how we use it, and the measures we take to protect it. By accessing or using our website and services, you agree to the terms of this Privacy Policy.
2. Information We Collect
We collect various types of information to enhance your experience with us:
- Personal Information: Includes your name, postal address, email address, phone number, payment information, and any other details you provide when making reservations, subscribing to our communications, or interacting with our services.
- Non-Personal Information: Such as browser type, operating system, and website usage data collected through cookies and similar technologies.
3. How We Use Your Information
The information we collect is used to:
- Process and manage reservations.
- Communicate with you regarding your bookings and provide customer support.
- Send promotional materials and updates, subject to your consent.
- Improve our services and website functionality.
4. SMS Communication Consent
By providing your phone number, you consent to receive text messages from Chetola Resort related to reservations, promotions, and updates. Message and data rates may apply. Message frequency varies. To opt out, reply “STOP” to any message. For assistance, reply “HELP” or contact us at privacy@chetola.com.
5. Information Sharing and Disclosure
We do not sell or rent your personal information to third parties. We may share your information with trusted partners who assist in operating our website, conducting our business, or servicing you, provided they agree to keep this information confidential. We may also disclose your information when required by law or to protect our rights.
6. Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
7. Your Choices
You have the right to:
- Access and update your personal information.
- Opt out of receiving promotional communications.
- Request the deletion of your personal data, subject to legal obligations.
8. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of these sites and encourage you to read their privacy policies.
9. Children’s Privacy
Our services are not directed to individuals under 16. We do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently received personal information from a visitor under the age of 16, we will delete the information from our records.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.
11. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at:
Chetola Resort at Blowing Rock
185 Chetola Lake Drive
PO Box 17
Blowing Rock, NC 28605
Email: privacy@chetola.com
Phone: 800.243.8652