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the spa at chetola resort

Cancellation Policy

To honor our space, we kindly ask for 24 hour notice for a change or cancellation of existing
reservations. For any appointment cancelled within 24 hours of the scheduled time, clients will
be charged in full for the service. Regarding a No Call / No Show a 25% gratuity will be added.
Please understand we value our staff, and our cancellation policy is to guarantee they will be
paid for the dedicated time and service they provide for us.

Arriving Late

If you are running late for your services, you are welcome to receive whatever remaining time is
left on your appointment. Regardless of the length of the service given, you will be responsible
for payment of the full service you scheduled.

Gratuities

Gratuities are not included in the price of our services and are always greatly appreciated. All
Gratuities are at the client’s discretion but are normally 20 – 25% of the regular cost of service.
Any party over 5 guests will have 20% gratuity added to their services.

Age Requirement

We are currently not scheduling services for anyone under the age of 18.

Reservations are required for all treatments.

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Spa Etiquette

Hours of Operation:

Monday - Thursday: 9:00 am to 5:30 pm
Friday & Saturday: 9:00 am to 6:30 pm
Sunday: 9:00 am to 2:00 pm

Contact us: spa.staff@chetola.com
828-295-5531

Appointment Times
Please plan on arriving at least 15 minutes prior to your scheduled appointment time so you may enjoy an unhurried transition into The Spa. Arriving late will possibly reduce the length of your treatment time. All appointments will end at their scheduled time so that the next guest will not be delayed.

While at The Spa

Privacy
Please dress comfortably for your visit to The Spa. We will provide you with a robe and slippers to change into before your treatment begins. Spa wraps are available for facial treatments. Your privacy will be protected at all times. There are also separate men’s and ladies changing areas.

Cell Phones and Electronic Devices
Please refrain from using cell phones in The Spa as a courtesy to other guests. You may leave them in the lockers provided.

Food, Alcohol, and Smoking
Alcohol, food, and drinks brought in from the outside are not permitted The Spa. Smoking is not permitted in The Spa or in any of the rooms or buildings at Chetola Resort.

Personal Items
Please do not bring jewelry or other valuables to The Spa. We regret that we cannot be responsible for lost or damaged personal belongings.

Cancellation Policy
A major credit card is required at the time of booking an appointment. If you are a guest staying at Chetola, you may charge your spa services to your room. Minimum 24-hour advance notice is required to avoid charges for canceled treatments.

Gratuities
Gratuities are not included in the price of services and are gladly accepted.

Age Requirements
Guests ages 18+ may receive massages, facials, manicures, and pedicures. If spa guest is under 18, they may receive manicures and pedicures with a parent signing a waiver release form and remaining present during the treatments.

the spa at chetola resort

Embark on a wonderful journey of rejuvenation at the Spa at Chetola Resort.

The Spa, which opened in Fall 2009, features a Mission motif with furnishings and décor by Bob Timberlake, Charleston Forge and local artists. Natural sea stones accent the fireplace and inlays in the maple hardwood floors. The relaxation room invokes an aura of calm as a wall fountain cascades nearby. The Spa offers five treatment rooms (one for couples), a relaxation room, nail treatment area and hair salon, the Swan Bar with complimentary teas, and coffees as well as prosecco for purchase. There are also women’s and men’s locker rooms. Adjoining the Spa is the resort's heated indoor pool, Jacuzzi, sauna and state-of-the-art fitness room.

The Spa features a wide variety of services including massage therapies, facials, nail treatments, and a hair salon. Featuring Eminence Organic Skin Care, Amika, HobaCare, Sacred Earth Vegan-Nut Free Massage Cream.

Whether you are visiting the resort or you live in the area, Chetola’s goal is to assure you of a wonderfully memorable and exhilarating spa experience.

Reservations are required for all treatments.

 

For more information on treatment services, please call 828-295-5531